v
How will your patrols know
which vehicles are authorised to park?
v
We only have a couple of
parking spaces that need protecting, is it really worth your
bother?
v
I assume that your operations
are legal?
v
We only need you to check
on our site once a week, is that ok?
v
Will we have to deal with
people who've been clamped?
v
What happens if somebody
wants to complain or appeal against a fine?
v
We
already have no parking and clamping signs but it has not stopped illegal
parking?
v
What
happens if you damage a vehicle on my property?
v
We
had a clamping company before but they never patrolled our site, are you different?
|
Q. |
How will your patrols know which vehicles are authorised to park? |
|
A. |
We supply you with parking permits, unless you already have your own that you wish to continue using. Alternatively you can supply us with a list of registration numbers. |
|
Q. |
If we have a visitor for the day, how will your patrol be able to identify this vehicle as authorised to park there? |
|
A. |
We can supply you with visitor permits, which they should display for the duration of their stay. Alternatively, you can phone our Controller with the vehicle registration. Some sites require that we call into the premises before carrying out enforcement; this ensures that anyone on a quick visit is not penalised. Signing in sheets can also be used at premises where there is a high turnover of visitors. |
|
Q. |
We only have a couple of parking spaces that need protecting, is it really worth your bother? |
|
A. |
Yes. We're here to provide you with a service, regardless of the size of the site. |
|
Q. |
I assume that your operations are legal? |
|
A. |
Yes. We operate within the governing regulations for all the services we provide. All our staff are fully trained to industry standards, and our clamping operatives are licensed by the Government's 'Security Industry Authority' (SIA). |
|
Q. |
We only need you to check on our site once a week, is that ok? |
|
A. |
Yes. We will provide the service that you require. Once a week is fine, if that's all that's needed. |
|
Q. |
Will we have to deal with people who've been clamped? |
|
A. |
No. They use the phone number displayed to contact our Controller directly in order to arrange payment and clamp removal. |
|
Q. |
What happens if somebody wants to complain or appeal against a fine? |
|
A. |
We have an appeal/complaints procedure. Appeals can be made in writing; we then respond within 21 days, and a refund will be made where due. |
|
Q. |
We already have no
parking and clamping signs but it has not stopped illegal parking? |
|
A. |
As
our signs clearly show our Company name "A1 Parking Services",
along with clamp release fees, Control Room phone number and clearly belong
to a wheel clamping company, due to the design and wording. Motorists take
more notice of our signs and obey the restrictions, should they not our
enforcement takes care of the small number of motorists who ignore the signs. |
|
Q. |
What happens if you
damage a vehicle on my property? |
|
A. |
We
carry full Combined Liability Insurance, which covers us, to work on your property
and we shall indemnify you against any claims that could arise. |
|
Q. |
We had a clamping
company before but they never patrolled our site, are you different? |
|
A. |
We,
as a professional licensed wheel-clamping company, monitor and patrol all our
sites regularly as this is our main source of income; also see what our
existing clients say from our references we can provide you on request. |